Returns Policy

 

Our Returns Policy is listed below. Please read this carefully before purchasing from Bluerim Australia Pty Ltd.

 

Returning Product for Service or Replacement

• All costs incurred in returning the product to us for repair, replacement or credit are your responsibility
• If the product is over 12 months old and not under warranty, all return shipping & handling costs must be paid by yourself
• Warranty on all equipment will be the manufacturers warranty and at the manufacturers discretion
• It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. You must not write on or attach labels to the product being returned. Sometimes padded post bags are not considered adequate packaging unless the product is inside a box within the bag
• We accept no responsibility for goods lost in transit. It is your responsibility to insure them
• We will not accept goods sent to us as receiver pays (unless authorised by us)

Returning Product for Credit

• Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis
• We are happy to advise on the compatibility or suitability of the equipment being purchased. We cannot, however, guarantee that it will work with other communication systesm and we take no responsibility that it will meet your requirements
• Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging
• NO credit is available for any freight paid
• No goods will be accepted for refund or credit after 7 days from the date of invoice
• No goods will be accepted for refund or credit unless prior authorisation has been given by Bluerim Australia

General Conditions

We reserve the right to refuse any returns that: -

• are incomplete or missing parts.
• are not returned in their original packaging
• show signs of physical damage to the product or its packaging

If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-

• Notify our Customer Service staff immediately
• Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement

Returns

 

For any returns, please call our main line on 1800 003 078

 

or alternatively return the faulty component to:

Bluerim Australia
PO Box 229
West Pennant Hills NSW 2125

 

we will arrange for the nearest service centre to contact you to arrange the repair or replacement of any faulty products.